FAQ

REQUENTLY ASKED QUESTIONS (FAQ)

 

Do we ship internationally?
Yes, we do ship worldwide from Malaysia

How long does it take to get my ordered items?
All orders are normally shipped out in 3-5 workings days
(excluding weekends & public holidays and excluding the day you make the payment) after the payments have been done.
After your order is dispatched, you could expect your items arrive in following time:

Pos Laju - 3 to 5 business days.
FedEX - 5 to10 business days

Custom and personalized orders
Kindly send us an email at craftioneries@gmail.com on what you would like to customize and we will do our best to accommodate your request.

Wholesale availability
Wholesale is available if we still have stock, email me at craftioneries@gmail.com to discuss minimum orders & prices.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.